SUPPORT - FAQ

• How do I place my Order?
• What is type of artwork is required?
• The formats that produce the best results are:
• What is a Setup/Screen Charge?
• Can I get fine photographic details on screen-printing?
• How long will my order take?
• What happens after I place my order?
• Is the imprint included in the price?
• Do I have to have a logo on the item?
• If we have a particular need but do not see it on your web site, is all hope lost?
• I know that Maxx Global Concepts is based in North America but what if we are located in another country?
• Your prices are in American Dollars. What if I am not from the United States?
• What sales tax is applicable to my order?
• I need an item that is very unique. Can Maxx Global Concepts help us?
• I have seen an item from another supplier that I found interesting. Can Maxx Global Concepts get the same item?
• I want the same logo on multiple items. Are there setup charges for each item? Why?
• Is the shipping and handling free?
• Return Policy (Terms & Conditions)

How do I place my Order?

Call 1-800-373-6299 to speak with one of our Marketing Consultants or Browse our catalog for the item you looking for. Click on the item you are interested in. Detailed product and pricing information is then available to you! Finally, click on the Add to Cart button to place this item into your shopping cart. Fill in the required information and "Checkout!" It's that simple!

What is type of artwork is required?

The best artwork are the following file types.  EPS, PDF or JPEG.  We are capable of working with artwork generated and transferred to us in almost any format!  We need the best artwork you can provide, preferably in computer file form. Whenever possible, please provide us with camera ready black and white images. Remember, the best quality imprint depends on the quality of the artwork provided. Even artwork and photographs on glossy paper are acceptable! (We will scan them!)   Email all artwork to:artwork@maxxglobal.com.

The formats that produce the best results are:

Adobe Illustrator CS5 and below (*.eps or *.ai)
PageMaker (*.p65)
Photoshop (*.psd)
Corel Draw (*.cdr)

What is a Setup/Screen Charge?

Most items require a custom plate or screen to be made in order for your products to be imprinted. These charges are calculated per color of imprint. The normal setup/screen charge is $50.00 unless otherwise stated.

Can I get fine photographic details on screen-printing?

We try to get our customers to realize that there is a BIG difference between printed something on paper versus fabric. The fabric media is much more porous, plush and has a higher possibility of slight shifts occurring. Our screeners are excellent but some images are difficult due to the media. Again, sending us the best quality image ensures a brilliant final product!

How long will my order take?

Most orders are delivered with 15 business days.  however, each order varies on the amount of time that it takes. We will attempt to expedite all orders and get them to you as soon as possible!

What happens after I place my order?

You will receive a conformation e-mail to let you know that we have received your order.  One of our Marketing Consultants will be in touch with you either by phone or voice to confirm the artwork layout on your product.  If at that time you wish to cancel your order, you will be charged for design and any set-ups that had been incurred.

Is the imprint included in the price?

In some cases a 1-color, 5000 stitch imprint is included.  There are also many ways to go from there; screen-printing, embroidery, laser engraving, etching, embossing and more. We will be in touch with you to discuss any unique methods and ideas of placing your information on the product. Setup charges may or may not be applied depending on final solution. Additional colors are extra.

Do I have to have a logo on the item?

Not at all! All of our products are available in their natural form without any imprinting on them at all!    We also can design your logo if you need one!

If we have a particular need but do not see it on your web site, is all hope lost?

Multiply what is on our web site by a factor of 100 and you'll be close to the number of items we offer. We have strategic relationships with many suppliers allowing you to obtain exactly the item you are thinking of! Our consultants will be very happy to guide you and your organization on the latest trends and concepts! We're always adding products to our repository and we'd be happy to hear from you and aid in your search!

I know that Maxx Global Concepts is based in North America but what if we are located in another country?

Maxx Global Concepts is a global organization that has reaching capabilities to all parts of the globe. We will deliver our services to any country, state or province. In some cases, delivery time may increase due to the geographic region but we will make sure our products get to you!

Your prices are in American Dollars. What if I am not from the United States?

Maxx Global Concepts quotes all funds in U.S. Dollars. It should be noted that even with the exchange rate, we still beat the competition in Best Price!

What sales tax is applicable to my order?

Our prices do not include sales taxes. Depending on the state or province you are ordering from, the sales tax may vary. These charges will be stated on your invoice and will also be made available to you via email prior to your order. If any special tax considerations apply to your business, please feel free to call us at (800) 373-6299 to discuss.

I need an item that is very unique. Can Maxx Global Concepts help us?

Absolutely! Maxx Global Concepts has a number of industry sources that may be able to build what you need. In highly customized products there are minimum requirements. One of a kind items usually take more time to produce so give yourself lots of time (3-4 months is safest). Please give us a call for the best possible solution!

I have seen an item from another supplier that I found interesting. Can Maxx Global Concepts get the same item?

In most cases, YES! Maxx Global Concepts has a wide variety of contacts in the manufacturing industry. Even if we can't find the exact item we most certainly find something very similar or even better! We look forward to showing you why you made a wise choice in contacting us!

I want the same logo on multiple items. Are there setup charges for each item? Why?

We hear this quite a bit but there really is a good reason. We have hundreds of possible suppliers in order to offer the best selection possible. As each supplier/manufacturer is an individual company it is understandable that they do not share artwork. Besides, each item has a different imprint area and often information is changed by our clients in order to fill specific needs. These charges do not originate from Maxx Global Concepts. However, on reordered items, there is no additional setup charge.

Is the shipping and handling free?

Unfortunately not. Our prices do not include the shipping and handling charges. All items are shipped F.O.B. These charges will be separately stated on your invoice. An estimate of these charges can be given prior to the goods being processed.

Return Policy (Click Here to view Terms & Conditions Policy)

As all of our products are custom imprinted, we cannot accept returns unless there is a product defect or misprint (different than the imprint you requested). In such cases, a refund or replacement of the product would be authorized upon return of the defective product. We make every effort to be sure you are happy with the layout for printing before any work is done. We work hard to keep our reputation of providing quality products and exceptional service, so your satisfaction is our priority. If a return or replacement is necessary, customers should contact us by phone or email to describe the problem and we'll make every effort to correct it. Please do not return products without a return authorization, as they cannot be accepted.